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Customer Experience Keynote Speaker: Create 5-Star Journeys That Drive Loyalty
Ford Saeks delivers high energy, research based CX keynotes that turn service moments into repeat and referral sales. Practical tools. Clear playbooks. Immediate next steps.
POPULAR CUSTOMER SERVICE KEYNOTE TOPIC
Remarkable Customer Engagement
Creating a Customer-Centric Culture That Drives Repeat & Referral Sales
Available as a live or virtual hybrid presentation
Just a Few of the Top Corporations, Franchises & Associations Trust Ford to Help Accelerate Their Results
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Customer Experience (CX) Keynote Presentations That Drive Reviews & Retention
Teams work hard, yet small friction points hurt loyalty. Ford turns CX into simple moves that improve reviews, repeat visits, and referrals.
Common challenges organizations face
- Good service is no longer enough
- Lower brand loyalty and rising expectations
- Social proof influences purchase decisions
- More competition in every channel
- Disengaged teams and inconsistent standards
- Negative experiences travel fast online
- Slow or unclear service recovery
- Gaps along the customer journey
Why Ford’s keynotes work
Ford translates CX concepts into practical steps your team can use right away, on site or online, so moments that matter become five-star experiences.
- Cross-industry expertise across B2B and B2C
- Accelerated Growth System™ to map journeys and design moments that matter
- Pre-event discovery call and materials review to align with your initiatives
- Role-specific tools for frontline teams, managers, and leaders
- Delivered in person, virtual, or hybrid with an advance tech check
CX, defined
Customer experience is the sum of every interaction before, during, and after purchase. Great CX builds trust, generates five-star reviews, and drives return visits and referrals.
What attendees gain
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Shared CX language that fits your brand
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A moments-that-matter checklist
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A simple service-recovery flow
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Review ask scripts and a lightweight capture process
✅ Turn service moments into repeat and referral sales
✅ Build a review flywheel that multiplies social proof
✅ Leave with a quick-start plan to lift CX scores and retention
Why Hire a Customer Experience (CX) Keynote Speaker?
Customer expectations keep rising while attention keeps shrinking. Many teams work hard but still miss the moments that matter. A customer experience keynote speaker makes CX simple and actionable so every attendee knows what to do next.
Ford connects CX, EX, and revenue. He shows teams how to:
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Map the customer journey and remove friction at each step
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Create consistent wow moments that earn five star reviews
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Recover service issues in a way that builds loyalty
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Align leadership, sales, and operations on one simple CX scorecard
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Use AI carefully to speed response and quality checks while keeping the human touch
Your audience will not just hear best practices. They will see exactly how to apply them in their role, their location, and their channel.
What Audiences Learn in Ford’s CX Keynotes
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Journey mapping: find friction and close gaps
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Moments that matter: small touches that feel big
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Service recovery: fix issues fast and build trust
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Review flywheel: ask, capture, and showcase social proof
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Voice of the customer: collect feedback and act weekly
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Employee experience: scripts, standards, recognition
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AI for CX: faster response and quality checks, still human
“Ford Saeks is the real deal. He’s not only inspirational and giving of his time, but also takes customer experience seriously. I highly recommend connecting with Ford whether you’re starting a company or looking for help to take your brand (personal + business) to the next level.”
“It was informative and practical for use. You understand the customer experience better and learn to really dive deeper into their experience.”
“We had Ford speak to over 200 of our commercial clients. He was incredible and kept the entire room engaged about how to improve their personal and business results. We received great feedback from those in attendance. Ford’s presentation added value to our bank customers that will drive stronger, and more profitable, relationships for our bank. I would highly recommend Ford for any speaking engagement!”
What is a customer experience keynote speaker?
A customer experience keynote speaker turns CX concepts into clear, practical strategies that improve reviews, retention, and revenue. The best sessions end with simple next steps.
Why hire Ford Saeks as our customer experience keynote speaker?
Ford connects CX and EX to business outcomes. He customizes content to your journey and equips teams with tools they can use immediately in their channel or location.
Can Ford tailor the keynote to our industry and service model?
Yes. Ford reviews your brand standards, current initiatives, and example scenarios to ensure the content feels built for your teams and customers.
How do we create a reliable stream of five-star reviews?
By designing small wow moments, asking consistently with simple scripts and QR codes, and showcasing reviews to build trust across channels.
What will attendees take away and apply after the keynote?
A shared CX language, a moments-that-matter checklist, a service recovery flow, and a lightweight review play that teams can start right away.
Ford Saeks on Customer Experience
About Ford Saeks
Customer Experience Keynote Speaker | CX & Loyalty
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Hall of Fame Customer Experience Keynote Speaker: Creates five-star journeys that drive reviews, retention, and referrals.
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CX, UX, and EX Strategist: Connects frontline behaviors to loyalty and lifetime value.
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Global Experience: 2,500+ keynotes for service-driven brands in B2B and B2C.
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Author of 5 Business Books: Practical frameworks for service design, recovery, and social proof.
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Creator of the Accelerated Growth System: Turns moments that matter into measurable outcomes.
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Human at Heart: Leads with empathy and recognition so teams deliver memorable experiences.
A Great Gift for Attendees
Ford Saeks is a business author with your success in mind. His books offer expert advice, action steps and other useful takeaways for the motivated entrepreneur, business owner, CEO, marketing professional, and manager.
